Latest Blog Posts

Why the customer’s always right – finding the value

Customer Service, May 10th 2017

There’s an old saying in the customer service industry. ‘Give someone a good experience, and they’ll tell twenty people, give them a bad ex...

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Taking Your Customer Service To A New Level

Customer Service, June 22nd 2015

Regardless of an organisation’s size or sector, customers need to keep coming through the door in order for it to survive and thrive. Consequently, pa...

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The food industry: How to provide superior customer service

Customer Service, May 26th 2015

Restaurateurs, catering companies and fast-food franchise owners will all have one thing in common - the desire to deliver great customer service. More ...

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How to create interactive customer service in call centers

Customer Service, May 18th 2015

When it comes to managing and maintaining positive customer relationships, call centre staff have a massive role to play. Although some consumers might ...

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Should medical customer service be improved?

Customer Service, April 30th 2015

With healthcare never too far away from the headlines, it's hardly surprising that national attention has shifted towards customer service standards wit...

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Advancing your customer service training

Customer Service, April 13th 2015

Regardless of an organisation’s size or sector, its success will rely on happy and satisfied customers. If treated with respect and given the attentio...

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What are the benefits of customer service training?

Customer Service, April 2nd 2015

Even though customer service has the potential to boost buyer satisfaction and change someone’s perception of an organisation, it is often overlooked....

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Continual Training is the Key to a Great Customer Service Team

Customer Service, October 17th 2014

Even if you’ve got the highest quality product around, which is available to buy at an affordable price, there are certain consumers that won’t part...

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