Why the customer’s always right – finding the value
There’s an old saying in the customer service industry. ‘Give someone a good experience, and they’ll tell twenty people, give them a bad ex...Continue Reading >
Taking Your Customer Service To A New Level
Regardless of an organisation’s size or sector, customers need to keep coming through the door in order for it to survive and thrive. Consequently, pa...Continue Reading >
The food industry: How to provide superior customer service
Restaurateurs, catering companies and fast-food franchise owners will all have one thing in common - the desire to deliver great customer service. More ...Continue Reading >
How to create interactive customer service in call centers
When it comes to managing and maintaining positive customer relationships, call centre staff have a massive role to play. Although some consumers might ...Continue Reading >
Should medical customer service be improved?
With healthcare never too far away from the headlines, it's hardly surprising that national attention has shifted towards customer service standards wit...Continue Reading >
Advancing your customer service training
Regardless of an organisation’s size or sector, its success will rely on happy and satisfied customers. If treated with respect and given the attentio...Continue Reading >
What are the benefits of customer service training?
Even though customer service has the potential to boost buyer satisfaction and change someone’s perception of an organisation, it is often overlooked....Continue Reading >
Continual Training is the Key to a Great Customer Service Team
Even if you’ve got the highest quality product around, which is available to buy at an affordable price, there are certain consumers that won’t part...Continue Reading >