by Team Wranx | May 10, 2017 | Customer Service
There’s an old saying in the customer service industry. ‘Give someone a good experience, and they’ll tell twenty people, give them a bad experience, and they’ll tell forty’. Never before has it been so true, and more importantly, so easy for them to do. In these...
by Team Wranx | Jun 22, 2015 | Customer Service
Regardless of an organisation’s size or sector, customers need to keep coming through the door in order for it to survive and thrive. Consequently, patrons and purchasers need to be respected and held in high regard at all times, which can only come about if your...
by Team Wranx | May 26, 2015 | Customer Service
Restaurateurs, catering companies and fast-food franchise owners will all have one thing in common – the desire to deliver great customer service. More often than not, this will come down to what is served on the plate, which could well speak for itself....
by Team Wranx | May 18, 2015 | Customer Service
When it comes to managing and maintaining positive customer relationships, call centre staff have a massive role to play. Although some consumers might pick up the phone for straightforward queries or minor problems, several will require immediate and essential help,...
by Team Wranx | Apr 30, 2015 | Customer Service
With healthcare never too far away from the headlines, it’s hardly surprising that national attention has shifted towards customer service standards within the sector. You don’t have to look far to find scandal on excessive waiting times or procedures...
by Team Wranx | Apr 13, 2015 | Customer Service
Regardless of an organisation’s size or sector, its success will rely on happy and satisfied customers. If treated with respect and given the attention they deserve, purchasers and patrons will keep on coming back for more. With any luck, they’ll also tell one or two...
