Knowledge decay, dispersed workforces and low employee retention rates are all common problems in contact centres. In fact, 6.2% of new hires leave within the first 30 days of employment!
Contact centres need a way of delivering high-quality, consistent training to all of their employees, but particularly to new hires. To achieve this, it’s key to maintain on-demand, digital training that can seamlessly fit into a work shift.
This is where Wranx can help: bite-sized, Spaced Repetition training that can be completed in minutes and on any device.