When new knowledge needs to be disseminated through an association or union and learned by all members, ensuring the process is quick, easy and effective is key. Wranx delivers new information to members in small easily digestible chunks via its online platform and mobile app, which ensures members learn quickly, but effectively.
When new members join your association or union, they need to be brought up to speed on any specialist knowledge required, processes for getting things done and rules that need to be followed. Wranx uses your existing materials to create customised training content and onboard new members quickly with a convenient, light-touch approach.
Like any business, contact centres have specific regulations and expectations to adhere to, from both a legal and a customer service perspective.
In order to run a successful contact centre, operational efficiency needs to be continuously upheld. There are different components to contact centre efficiency, including: how your staff interact with customers, how
streamlined procedures are and whether operations are running in a cost-effective manner that does not impact the customer’s experience.
No matter what type of contact centre your business uses, whether it be inbound or outbound, agents will have to deal with a variety of individuals, which include vulnerable customers. But what is a vulnerable customer? Customer vulnerability is described as the way in which someone’s ability to participate in society can be affected by certain factors. These factors might include:
