When new knowledge needs to be disseminated through an association or union and learned by all members, ensuring the process is quick, easy and effective is key. Wranx delivers new information to members in small easily digestible chunks via its online platform and mobile app, which ensures members learn quickly, but effectively.
When new members join your association or union, they need to be brought up to speed on any specialist knowledge required, processes for getting things done and rules that need to be followed. Wranx uses your existing materials to create customised training content and onboard new members quickly with a convenient, light-touch approach.
Technology is continuing to improve and has shown to be a leading cause of disruption in business over the recent years. Businesses are slowly beginning to adopt various innovative technologies in order to keep ahead of digital disruption and future-proof their business.
Like any business, contact centres have specific regulations and expectations to adhere to, from both a legal and a customer service perspective.
In order to run a successful contact centre, operational efficiency needs to be continuously upheld. There are different components to contact centre efficiency, including: how your staff interact with customers, how
streamlined procedures are and whether operations are running in a cost-effective manner that does not impact the customer’s experience.
