When you’re busy dealing with customers on a regular basis, it’s not always easy to keep customer service training in your thoughts. Wranx keeps your company’s customer service training fresh in the minds of employees, so that customers can be given the best possible experience when dealing with your company.
Employees who are well trained in customer service not only help to keep customers as satisfied as possible but help to maintain a great reputation for your company. By ensuring that your employees are equipped to deliver excellent customer service, Wranx improves both your reputation and your bottom line.
The importance of great customer service skills often gets overlooked, but you should never underestimate the value of them – they are what creates loyal customers. If people have poor experiences in store, they are guaranteed to shop elsewhere.
Last week, the Wranx team were silver sponsors and exhibitors at the Future of the Contact Centre Conference in London. The conference was busy, with over 500 delegates attending the various topic streams, workshops and seminars on customer experience and digital transformation.
We are pleased to announce that our first event of 2020 is the Future of the Contact Centre Conference! The conference will take place on February 13th at the Victoria Park Plaza Hotel in London, where we will be sponsoring and exhibiting.
