When you’re busy dealing with customers on a regular basis, it’s not always easy to keep customer service training in your thoughts. Wranx keeps your company’s customer service training fresh in the minds of employees, so that customers can be given the best possible experience when dealing with your company.
Employees who are well trained in customer service not only help to keep customers as satisfied as possible but help to maintain a great reputation for your company. By ensuring that your employees are equipped to deliver excellent customer service, Wranx improves both your reputation and your bottom line.
Customer retention refers to the ability of a company or product to retain its customers over a specified period. A high customer retention rate is positive, as this means customers tend to return and continue to buy. Therefore, a strong retention strategy is key to growing a business and increasing revenue.
HomeAway is a vacation rental marketplace with more than
1,000,000 rental listings in 190 countries. Founded in 2005, the company is now part of Expedia and is headquartered in Austin, Texas, USA. We recently sat down with Catherine Osborne, Senior Manager of Global Content and Education, who spoke to us about the significant impact Wranx has had on the learning and development of their employees in contact centres.
There’s an old saying in the customer service industry.
