When you’re busy dealing with customers on a regular basis, it’s not always easy to keep customer service training in your thoughts. Wranx keeps your company’s customer service training fresh in the minds of employees, so that customers can be given the best possible experience when dealing with your company.
Employees who are well trained in customer service not only help to keep customers as satisfied as possible but help to maintain a great reputation for your company. By ensuring that your employees are equipped to deliver excellent customer service, Wranx improves both your reputation and your bottom line.
We are pleased to announce that our first event of 2020 is the Future of the Contact Centre Conference! The conference will take place on February 13th at the Victoria Park Plaza Hotel in London, where we will be sponsoring and exhibiting.
In recent years, organisations have placed a heavy focus on the customer experience (CX), and the desire to improve this will continue to growas wemove into 2020. The growth of technology is fast-paced, allowing it to improve the CX and make it the best it can possibly be online and in-store. For example, the mobile platform is becoming the biggest channel for customer engagement, and the need for a fully optimised mobile experience is essential – 57% of customers won’t recommend a business with a poorly designed website on mobile.
Customer retention refers to the ability of a company or product to retain its customers over a specified period. A high customer retention rate is positive, as this means customers tend to return and continue to buy. Therefore, a strong retention strategy is key to growing a business and increasing revenue.
