While new starters can benefit from an extended and comprehensive induction, it can require a lot of time from existing employees that could otherwise be spending it on day-to-day work. Wranx brings new employees fully up to speed on company procedures and policies, while minimising any impact to the workloads of existing employees and supports their continual learning afterwards.
It’s not just new employees who need to go through the onboarding process. When a new product, service, process or piece of software is introduced, all existing employees have to be shown the ropes for it. Wranx makes this a quick and effective process.
Retail staff are the face of your business. They determine whether a customer has a positive in-store experience, resulting in customer satisfaction, or a negative one, leading to customer churn.
Therefore, it’s important that new employees can get up to speed with company procedures and product knowledge in order to provide the best customer experience.
Why is onboarding important?
Organisations work hard to recruit and attract new employees in the hope that top performing talent will help them grow. Finding the top talent for a specific job role may seem like the difficult part, but keeping this talent can be just as challenging.
