Ensure customer satisfaction and a great reputation
Employees who are well trained in customer service not only help to keep customers as satisfied as possible, but help to maintain a great reputation for your company.
When you’re busy dealing with customers on a regular basis, though, it’s not always easy to keep customer service training in your thoughts.
Wranx uses short but regular drills and assessment to keep your company’s customer service training fresh in the minds of employees, so that customers can be given the best possible experience when dealing with your company.
Our processes and products sometimes change rapidly and we are not always able to hold in-person training classes for every content update. Wranx has provided a fun and fast way to make sure our customer service reps have the opportunity to engage with and retain new information as quickly as possible.
Catherine Osborne- Manager of Education and Knowledge at HomeAway
There’s an old saying in the customer service industry.
Regardless of an organisation’s size or sector, customers need to keep coming through the door in order for it to survive and thrive. Consequently, patrons and purchasers need to be respected and held in high regard at all times, which can only come about if your members of staff interact with them in the right way.
Taking your customer service to a new levelContinue Reading >
Restaurateurs, catering companies and fast-food franchise owners will all have one thing in common - the desire to deliver great customer service. More often than not, this will come down to what is served on the plate, which could well speak for itself.
How to provide superior customer service in the food industryContinue Reading >