How The North Face EMEA Boosted Sales With 73% Knowledge Gains
By using Wranx to deliver multilingual microlearning across Europe, The North Face EMEA strengthened product knowledge and saw a direct uplift in customer purchases.
73%
Increase in Product Knowledge
50%
Increase in Items Per Basket
80%
Improved CBM Scores
87%
Saw Role Improvement
Training a Dispersed, Multilingual Workforce
With stores across Europe and a large, diverse product range, The North Face EMEA needed to:
- Deliver consistent product training in multiple languages
- Improve customer experience and drive revenue through better in-store conversations
- Provide a scalable, mobile-friendly learning solution
- Equip teams with knowledge while fitting into busy retail schedules
Personalized Microlearning, Customized for the Brand
To meet these goals, The North Face EMEA partnered with Wranx to:
- Create custom product training modules using spaced repetition
- Deliver bite-sized daily drills available on desktop and mobile
- Customize the dashboard and learning portal to reflect the brand
- Build a media hub with on-demand resources
- Automatically detect knowledge gaps and deliver tailored content
Measurable Results
Wranx enabled The North Face EMEA to deliver impactful, accessible learning across regions resulting in higher knowledge retention, more confident staff, and better customer outcomes.
-
Senior Brand Education Manager
The North Face EMEA
“We’ve had a really positive experience with Wranx. Not only do our employees enjoy completing the short drills, they have been motivated by the gamification features on the app. Using this platform has had a direct impact on our customers, as a higher level of training has ensured they have an enjoyable experience in store. The uplift in sales is clear, as customers have said that their purchase decisions were influenced by our store colleague’s advanced product knowledge!”
Key Outcomes
-
73% Increase in Knowledge Retention
Employees learned and retained more product information
-
50% More Items Per Basket
Better product conversations led to bigger purchases
-
Multilingual, Region-Specific Deployment
Training rolled out seamlessly across EMEA
-
80% Improved Certainty-Based Marking Scores
Greater confidence and accuracy on the shop floor
-
Personalized Learning Paths
Spaced repetition adapted to individual knowledge gaps
-
Fully Branded, Mobile-Friendly Platform
On-demand access made learning simple and flexible
Ready to Transform Your Training?
See how Wranx can deliver similar results for your organization with our tailored microlearning solutions.
How The North Face EMEA Boosted Sales With 73% Knowledge Gains
By using Wranx to deliver multilingual microlearning across Europe, The North Face EMEA strengthened product knowledge and saw a direct uplift in customer purchases.
73%
Increase in Product Knowledge
50%
Increase in Items Per Basket
80%
Improved CBM Scores
87%
Saw Role Improvement
Training a Dispersed, Multilingual Workforce
With stores across Europe and a large, diverse product range, The North Face EMEA needed to:
- Deliver consistent product training in multiple languages
- Improve customer experience and drive revenue through better in-store conversations
- Provide a scalable, mobile-friendly learning solution
- Equip teams with knowledge while fitting into busy retail schedules
Personalized Microlearning, Customized for the Brand
To meet these goals, The North Face EMEA partnered with Wranx to:
- Create custom product training modules using spaced repetition
- Deliver bite-sized daily drills available on desktop and mobile
- Customize the dashboard and learning portal to reflect the brand
- Build a media hub with on-demand resources
- Automatically detect knowledge gaps and deliver tailored content
-
Senior Brand Education Manager
The North Face EMEA
“We’ve had a really positive experience with Wranx. Not only do our employees enjoy completing the short drills, they have been motivated by the gamification features on the app. Using this platform has had a direct impact on our customers, as a higher level of training has ensured they have an enjoyable experience in store. The uplift in sales is clear, as customers have said that their purchase decisions were influenced by our store colleague’s advanced product knowledge!”
Measurable Results
Wranx enabled The North Face EMEA to deliver impactful, accessible learning across regions resulting in higher knowledge retention, more confident staff, and better customer outcomes.
Key Outcomes
-
73% Increase in Knowledge Retention
Employees learned and retained more product information
-
50% More Items Per Basket
Better product conversations led to bigger purchases
-
Multilingual, Region-Specific Deployment
Training rolled out seamlessly across EMEA
-
80% Improved Certainty-Based Marking Scores
Greater confidence and accuracy on the shop floor
-
Personalized Learning Paths
Spaced repetition adapted to individual knowledge gaps
-
Fully Branded, Mobile-Friendly Platform
On-demand access made learning simple and flexible
Ready to Transform Your Training?
See how Wranx can deliver similar results for your organization with our tailored microlearning solutions.