Customised, scientifically proven learning that reduces training hours, increases knowledge retention and shows its impact through clear, powerful reporting.
We take your existing training materials and convert them into e-learning modules and assessments that help to achieve your company’s training goals.
93% of our clients were extremely satisfied with the quality of tailored learning content produced by Wranx.
We deliver better results because our platform is based on proven learning techniques, like Spaced Repetition, microlearning and gamification.
Learners who view new information twice through Spaced Repetition retain almost all of what they learn.
Our approach means your employees learn more quickly and remember training for longer, so you see an improved ROI compared to our competitors.
A major car manufacturer saved nearly £200,000 on training costs by using Wranx.
Detailed visual dashboards allow you to track the performance of your learners with Wranx and identify where learning needs to be improved.
A major automotive company saw training engagement increase from 8% to 72% from using Wranx.
It's fun
Short, engaging daily drills make learning more enjoyable than alternative methods, and leaderboards create friendly competition.
It's convenient
Providing bespoke bite-sized content on our easy-to-use mobile app allows employees to learn where and when they choose in short chunks of time.
It's effective
Progress is clear to employees as they move through topics, but it can also be tracked when they are awarded points and unlock new achievements.
"The data provided by Wranx clearly indicates the degree to which new knowledge is being absorbed. Couple this with a positive user response and we get very effective as well as cost-effective learning. In a recent module, 97% of learners improved their pre to post-assessment score."
– Andrew Barker, Head of Academy at Tata Steel Europe
"I have heard nothing but positive feedback from our employees about using Wranx. It’s a much more doable format for them and almost makes a game out of learning. It’s more bite-sized and doable on a repeat basis."
– Kim Michaud, Senior Business Analyst at Donnelley Financial Solutions
"We’ve had a really positive experience with Wranx. Not only do our employees enjoy completing the short drills, they have been motivated by the gamification features on the app. Using this platform has had a direct impact on our customers, as a higher level of training has ensured they have an enjoyable experience in store."
– Senior Brand Education Manager at The North Face®
"Starting each day with a few questions on health and safety is an effective way of improving our company’s safety culture. Wranx has helped to change and improve the health and safety mindset at Soletanche Freyssinet by creating higher awareness of this key subject matter."
– Lorenzo Alessi, Quality Safety Environmental Director at Soletanche Freyssinet
"The Wranx team are super organised and professional and have hand-held us from pilot to launch which has been seamless. It’s 2 minutes, low commitment, low cost and improves brand communication."
– Deborah Bees, National Education Manager at Matrix
"Wranx has given us increased flexibility to deliver training content and updates to our reps in a manner that is quick, engaging and fast, ensuring our reps retain new information as quickly as possible. It is an amazing partner in our education program and has proactively helped us to reach our goals."
– Catherine Osborne, Manager of Education and Knowledge at HomeAway
"We believe that by leveraging Wranx we can help reinforce the knowledge gained during in-person training. Spaced Repetition helps drive retention and retention helps drive mastery.”
– VP, VF Corporation
“Developing our people in this way supports our drive for workplace learning, allowing our employees to learn in the most effective way, on the job.”
– Malcolm Pickup, Director of Global Learning at TNT
No matter what type of contact centre your business uses, whether it be inbound or outbound, agents will have to deal with a variety of individuals, which include vulnerable customers. But what is a vulnerable customer? Customer vulnerability is described as the way in which someone’s ability to participate in society can be affected by certain factors. These factors might include:
HomeAway is a vacation rental marketplace with more than
1,000,000 rental listings in 190 countries. Founded in 2005, the company is now part of Expedia and is headquartered in Austin, Texas, USA. We recently sat down with Catherine Osbourne, Senior Manager of Global Content and Education, who spoke to us about the significant impact Wranx has had on the learning and development of their employees in contact centres.
