In recent years, organisations have placed a heavy focus on the customer experience (CX), and the desire to improve this will continue to growas wemove into 2020. The growth of technology is fast-paced, allowing it to improve the CX and make it the best it can possibly be online and in-store. For example, the mobile platform is becoming the biggest channel for customer engagement, and the need for a fully optimised mobile experience is essential – 57% of customers won’t recommend a business with a poorly designed website on mobile.
What should be included in customer service training?
Continue Reading >