How The North Face USA Boosted Retailer Advocacy and Engagement With Wranx
Wranx helped The North Face elevate product knowledge and brand confidence among retail partners—delivering over 7,000 hours of training and driving 97% learner engagement.
97%
Learner Engagement
96%
Felt More Confident in Their Role
2.2M
Questions Answered
Empowering Retail Staff With Better Brand Knowledge
The North Face needed to:
- Improve training and communication with shop floor associates across retail partners
- Replace a pro deal platform that lacked user insight and accessibility
- Create a scalable, engaging training experience that motivated store teams
- Drive brand advocacy through better product understanding
Branded Microlearning + Pro Deal Integration
Partnering with Wranx, The North Face launched:
- A custom-branded training platform with daily microlearning drills
- Self-enrollment and cohort grouping by store/team for targeted training
- A discount eligibility system requiring monthly engagement
- In-app messaging to promote new modules and product updates
- A media hub for on-demand brand and product content
Measurable Results
The program delivered strong engagement and helped associates build deep product knowledge reinforcing The North Face’s brand on the sales floor.
-
Matt O’Grady
Senior Training Manager, The North Face
“Wranx has been a great partner. I think the aspect I have been most impressed by is their willingness to innovate and also understand our business. They want to make sure that the platform is working for our business as much as possible. We have been able to work on several special projects in order to accomplish this. We are excited about how we can work together to create the most engaging training website in the outdoor industry.”
Key Outcomes
-
97% Platform Engagement
Retailers actively used Wranx to build product knowledge
-
96% Felt More Confident at Work
Associates said training helped them perform better
-
2.2 Million Questions Answered
Significant knowledge-building across the network
-
7,000 Hours of Training Delivered
Daily drills added up to major learning over time
-
73% Discount Eligibility
Retailers stayed engaged to maintain their benefits
-
Fully Branded, Mobile-Friendly Platform
On-demand access made learning simple and flexible
Ready to Transform Your Training?
See how Wranx can deliver similar results for your organization with our tailored microlearning solutions.
How The North Face USA Boosted Retailer Advocacy and Engagement With Wranx
Wranx helped The North Face elevate product knowledge and brand confidence among retail partners—delivering over 7,000 hours of training and driving 97% learner engagement.
97%
Learner Engagement
90%
Felt More Confident in Their Role
2.2M
Questions Answered
Empowering Retail Staff With Better Brand Knowledge
The North Face needed to:
- Improve training and communication with shop floor associates across retail partners
- Replace a pro deal platform that lacked user insight and accessibility
- Create a scalable, engaging training experience that motivated store teams
- Drive brand advocacy through better product understanding
Branded Microlearning + Pro Deal Integration
Partnering with Wranx, The North Face launched:
- A custom-branded training platform with daily microlearning drills
- Self-enrollment and cohort grouping by store/team for targeted training
- A discount eligibility system requiring monthly engagement
- In-app messaging to promote new modules and product updates
- A media hub for on-demand brand and product content
-
Matt O’Grady
Senior Training Manager, The North Face
“Wranx has been a great partner. I think the aspect I have been most impressed by is their willingness to innovate and also understand our business. They want to make sure that the platform is working for our business as much as possible. We have been able to work on several special projects in order to accomplish this. We are excited about how we can work together to create the most engaging training website in the outdoor industry.”
Measurable Results
The program delivered strong engagement and helped associates build deep product knowledge reinforcing The North Face’s brand on the sales floor.
Key Outcomes
-
97% Platform Engagement
Retailers actively used Wranx to build product knowledge
-
96% Felt More Confident at Work
Associates said training helped them perform better
-
2.2 Million Questions Answered
Significant knowledge-building across the network
-
7,000 Hours of Training Delivered
Daily drills added up to major learning over time
-
73% Discount Eligibility
Retailers stayed engaged to maintain their benefits
-
Fully Branded, Mobile-Friendly Platform
On-demand access made learning simple and flexible
Ready to Transform Your Training?
See how Wranx can deliver similar results for your organization with our tailored microlearning solutions.