How Vrbo Cut Call Times and Boosted Knowledge by 89% With Microlearning
With Wranx, Vrbo empowered Customer Service Representatives to master product knowledge faster, leading to more confident conversations, reduced miscommunication, and a 5-second drop in average call time.
89%
Knowledge Improvement
82%
Learner Engagement
5 seconds
Average Call Time Reduction
56%
Fewer Misinformed Users
Training Contact Center Teams in a Fast-Moving Environment
As Vrbo continued to evolve its platform and services, they needed to:
- Keep CSRs up to date on constantly changing products and processes
- Reinforce onboarding knowledge beyond in-class training
- Reduce misinformation and internal inconsistencies
- Provide continuous learning in a flexible, engaging format
Scalable, Bite-Sized Learning With Wranx
To meet these challenges, Vrbo turned to Wranx’s microlearning platform:
- Delivered daily 2–3 minute drills to reinforce knowledge retention
- Used spaced repetition to support long-term learning
- Created modules to update reps on internal processes, new products, and service plans
- Enabled learning across devices, accessible anytime, anywhere
- Incorporated pre and post-assessments to track learning impact
Measurable Results
Wranx helped Vrbo build a learning culture rooted in mastery—one that supports performance, efficiency, and customer satisfaction.
-
Catherine Osborne
Manager of Education and Knowledge, Vrbo
“Wranx has given us increased flexibility to deliver training content and updates to our reps in a manner that is quick, engaging and fast, ensuring our reps retain new information as quickly as possible. It is an amazing partner in our education program and has proactively helped us to reach our goals.”
Key Outcomes
-
89% Knowledge Increase
Learners significantly improved accuracy and understanding
-
92% Learner Engagement
Widespread adoption with positive team feedback
-
5-Second Reduction in Call Times
Faster, more informed responses to customer inquiries
-
56% Drop in Misinformation
Fewer knowledge gaps post-training
-
444 Consecutive Logins
Record-breaking commitment to continuous learning
-
Improved Collaboration
Knowledge sharing and internal alignment across teams
Ready to Transform Your Training?
See how Wranx can deliver similar results for your organization with our tailored microlearning solutions.
How Vrbo Cut Call Times and Boosted Knowledge by 89% With Microlearning
With Wranx, Vrbo empowered Customer Service Representatives to master product knowledge faster, leading to more confident conversations, reduced miscommunication, and a 5-second drop in average call time.
89%
Knowledge Improvement
82%
Learner Engagement
5 seconds
Average Call Time Reduction
56%
Fewer Misinformed Users
Training Contact Center Teams in a Fast-Moving Environment
As Vrbo continued to evolve its platform and services, they needed to:
- Keep CSRs up to date on constantly changing products and processes
- Reinforce onboarding knowledge beyond in-class training
- Reduce misinformation and internal inconsistencies
- Provide continuous learning in a flexible, engaging format
Scalable, Bite-Sized Learning With Wranx
To meet these challenges, Vrbo turned to Wranx’s microlearning platform:
- Delivered daily 2–3 minute drills to reinforce knowledge retention
- Used spaced repetition to support long-term learning
- Created modules to update reps on internal processes, new products, and service plans
- Enabled learning across devices, accessible anytime, anywhere
- Incorporated pre and post-assessments to track learning impact
Measurable Results
Wranx helped Vrbo build a learning culture rooted in mastery, one that supports performance, efficiency, and customer satisfaction.
-
Catherine Osborne
Manager of Education and Knowledge, Vrbo
“Wranx has given us increased flexibility to deliver training content and updates to our reps in a manner that is quick, engaging and fast, ensuring our reps retain new information as quickly as possible. It is an amazing partner in our education program and has proactively helped us to reach our goals.”
Key Outcomes
-
89% Knowledge Increase
Learners significantly improved accuracy and understanding
-
92% Learner Engagement
Widespread adoption with positive team feedback
-
5-Second Reduction in Call Times
Faster, more informed responses to customer inquiries
-
56% Drop in Misinformation
Fewer knowledge gaps post-training
-
444 Consecutive Logins
Record-breaking commitment to continuous learning
-
Improved Collaboration
Knowledge sharing and internal alignment across teams
Ready to Transform Your Training?
See how Wranx can deliver similar results for your organization with our tailored microlearning solutions.