Microlearning breaks topics down into tiny pieces. It is shown to aid the learning process because it suits the brain’s ability to learn short, easily consumable segments, rather than being overwhelmed by large volumes of new information in one go.
By using a microlearning approach to deliver learning content to employees, Wranx both accelerates the learning process and improves knowledge retention.
We know that training is more effective when learners have the option of when to do it, fitting it around their work or simply choosing to learn when they know they will be more receptive. For this reason, mobile learning helps to optimise the effectiveness of microlearning.
By delivering learning content to employees via their mobile devices, Wranx allows them to learn at times of their choosing, getting the most value out of your learning content.
Personalised Spaced Repetition
Find out more >
Customised content
Find out more >
Performance analytics
Find out more >
Gamification
Find out more >
Like any business, contact centres have specific regulations and expectations to adhere to, from both a legal and a customer service perspective.
HomeAway is a vacation rental marketplace with more than
1,000,000 rental listings in 190 countries. Founded in 2005, the company is now part of Expedia and is headquartered in Austin, Texas, USA. We recently sat down with Catherine Osborne, Senior Manager of Global Content and Education, who spoke to us about the significant impact Wranx has had on the learning and development of their employees in contact centres.
Organisations spend a lot of time and budget training their employees in a variety of fields, including compulsory training such as compliance or health and safety, and specific areas such as sales and product knowledge. Commonly, training involves assessment to confirm whether the information has been successfully learnt by employees and can be applied in the workplace.
