Like any business, contact centres have specific regulations and expectations to adhere to, from both a legal and a customer service perspective.‘Compliance’ is a broad term for the various regulations that affect businesses, such as health and safety, corrupt...
In order to run a successful contact centre, operational efficiency needs to be continuously upheld. There are different components to contact centre efficiency, including: how your staff interact with customers, how streamlined procedures are and whether operations...
There’s an old saying in the customer service industry. ‘Give someone a good experience, and they’ll tell twenty people, give them a bad experience, and they’ll tell forty’. Never before has it been so true, and more importantly, so easy for them to do. In these...
Regardless of an organisation’s size or sector, customers need to keep coming through the door in order for it to survive and thrive. Consequently, patrons and purchasers need to be respected and held in high regard at all times, which can only come about if your...
Restaurateurs, catering companies and fast-food franchise owners will all have one thing in common – the desire to deliver great customer service. More often than not, this will come down to what is served on the plate, which could well speak for itself....
When it comes to managing and maintaining positive customer relationships, call centre staff have a massive role to play. Although some consumers might pick up the phone for straightforward queries or minor problems, several will require immediate and essential help,...
