Liverpool, a city rich in maritime history, recently celebrated a momentous event with the...
Customer Service Training Articles
How Staff Training Transforms Customer Service
Unlocking Success: How Staff Training Transforms Customer Service In today's competitive business...
Meeting customer and regulatory expectations in contact centres
Like any business, contact centres have specific regulations and expectations to adhere to,...
Contact centre basics which drive efficiency
In order to run a successful contact centre, operational efficiency needs to be continuously...
Why the customer’s always right – finding the value
There’s an old saying in the customer service industry. ‘Give someone a good experience, and...
Taking Your Customer Service To A New Level
Regardless of an organisation’s size or sector, customers need to keep coming through the door in...
The food industry: How to provide superior customer service
Restaurateurs, catering companies and fast-food franchise owners will all have one thing in common...
How to create interactive customer service in call centers
When it comes to managing and maintaining positive customer relationships, call centre staff have...
Improve medical customer service for success
With healthcare never too far away from the headlines, it's hardly surprising that national...