Regardless of what industry your organisation is in, there will be policies and regulations that...
Training Articles
Five signs your employees need to improve their product knowledge
Strong product knowledge among employees is crucial for an organisation’s success. Knowing your...
How to maintain health, safety and security standards in retail
The retail sector is a significant contributor to the UK economy, generating £437 billion in...
Meeting customer and regulatory expectations in contact centres
Like any business, contact centres have specific regulations and expectations to adhere to,...
Contact centre basics which drive efficiency
In order to run a successful contact centre, operational efficiency needs to be continuously...
A change is gonna come: Rippling the waters of corporate learning
Corporate learning professionals are facing the impact of a wind of change. The way we learn, and...
Why the customer’s always right – finding the value
There’s an old saying in the customer service industry. ‘Give someone a good experience, and...
The need for digital skills in the boardroom
Here in the world of eLearning, we talk of the rise in the workforce of Millennials and how they...
Can we afford to train?
2016, a year not without its challenges, it must be said. A year which demonstrated so clearly how...