Your company might have great salespeople, but if they don’t know their stuff about your products or services then you’re not going to make sales – or at least not as many as you should. Of course, your salespeople need to be able to answer any questions that...
Strong product knowledge among employees is crucial for an organisation’s success. Knowing your own product and being able to talk about it confidently creates a better customer experience. Can you imagine trying to sell a product that you know very little about?...
Product and service knowledge is an important skill for employees to have across all industries, especially for those dealing with customers on a day-to-day basis. It is an important component of delivering high-quality customer service, as having more knowledge...
