The retail sector is a significant contributor to the UK economy, generating £437 billion in sales and providing 3 million jobs in 2020. Like any other industry, retail employers have a duty of care for their employees and, due to the size and diversity of the sector, there are various security and health and safety standards that need to be complied with.
Every business knows that a dedicated team of employees is behind the growth of its success. In regard to retail, knowledgeable and passionate employees make a world of difference – they can use their product and service knowledge to create an exceptional customer experience, leading to a strong consumer base and brand reputation.
Each year, we conduct an annual user and client survey in order to collect feedback surrounding our platform and service. After running the surveys for 3 months, we recently closed them and collated all the data – and we were ecstatic with the results!