Not only do employees forget sales training and product knowledge over time, a companies products and services may also be regularly updated. Wranx keeps your sales people and other employees fully briefed on your companies products, services and sales processes.
Employees that are well trained provide better service and close more sales, ultimately improving your bottom line. Wranx identifies the topics that your individual employees need to improve and delivers tailored training and testing in those areas.
The customer experience is a customer’s perception of how a company treats them. These perceptions affect their behavior and drives their loyalty. It is imperative for retail stores to offer
a high-quality consumer experience – loyal customers are what sustains a business by increasing sales and creating a positive brand reputation.
The retail sector is a significant contributor to the UK economy, employing approximately 4.9 million people and generating £406 billion in sales in 2017. Like any other industry, retail employers have a duty of care for their employees and, due to the size and diversity of the sector, there are various security and health and safety standards that need to be complied with.
Your company might have great salespeople, but if they don’t know their stuff about your products or services then you’re not going to make sales – or at least not as many as you should. Of course, your salespeople need to be able to answer any questions that potential customers put to them, but they also need to be able to convey the depth of knowledge and confidence that goes with that.
