Not only do employees forget sales training and product knowledge over time, a companies products and services may also be regularly updated. Wranx keeps your sales people and other employees fully briefed on your companies products, services and sales processes.
Employees that are well trained provide better service and close more sales, ultimately improving your bottom line. Wranx identifies the topics that your individual employees need to improve and delivers tailored training and testing in those areas.
As a retailer, your ultimate goal is to boost product sales – without them, you don’t have a business. In today’s market, consumers have an array of choice, both in store and online. Research shows that one in every four people shop online, and this number is growing. In 2021, there have been 900 million more digital buyers than there were in 2020.
The customer experience is a customer’s perception of how a company treats them. These perceptions affect their behavior and drives their loyalty. It is imperative for retail stores to offer
a high-quality consumer experience – loyal customers are what sustains a business by increasing sales and creating a positive brand reputation.
The retail sector is a significant contributor to the UK economy, generating £437 billion in sales and providing 3 million jobs in 2020. Like any other industry, retail employers have a duty of care for their employees and, due to the size and diversity of the sector, there are various security and health and safety standards that need to be complied with.
