The gender gap within the STEM sector is a significant issue at the moment, with women being underrepresented in science, technology, engineering and maths related occupations, making up only 14.4% of all people working in STEM in the UK. Currently, in the North West, only 19% of technical roles are female!
This year, Wranx exhibited at and sponsored Learning Technologies for the fourth year running. It was a busy two days for us, but the show proved to be a success!
In order to run a successful contact centre, operational efficiency needs to be continuously upheld. There are different components to contact centre efficiency, including: how your staff interact with customers, how streamlined procedures are and whether operations are running in a cost-effective manner that does not impact the customer’s experience.
Like any business, contact centres have specific regulations and expectations to adhere to, from both a legal and a customer service perspective. (more…)
The retail sector is a significant contributor to the UK economy, generating £437 billion in sales and providing 3 million jobs in 2020. Like any other industry, retail employers have a duty of care for their employees and, due to the size and diversity of the sector, there are various security and health and safety standards that need to be complied with.