Strong product knowledge among employees is crucial for an organisation’s success. Knowing your own product and being able to talk about it confidently creates a better customer experience. Can you imagine trying to sell a product that you know very little about? There are many aspects to a product that are important to know, such as:
Product and service knowledge is an important skill for employees to have across all industries, especially for those dealing with customers on a day-to-day basis. It is an important component of delivering high-quality customer service, as having more knowledge allows employees to meet customer needs to a greater extent. It also contributes to an employee’s understanding of the market and of your competition – knowing your product’s important features means employees can better explain how it differs to competitors.
Wranx would like to congratulate Tata Steel Europe, who won the coveted 2018 Steelie Award for ‘Excellence in education and training’ following the implementation of Wranx.
What comes to mind when you think of compliance training? Unfortunately, it does not have the best reputation; many view it as boring and monotonous. Despite that, employee compliance training is essential for organisations because adhering to specific laws and regulations protects both employees and the business.
No matter what industry your organisation is in, legal and regulatory compliance is essential to protect it and your employees. Therefore, it’s important your employees are well-trained for it. This is particularly relevant for the finance sector, as the increasing demand for digital services, such as online banking, has changed regulations and increased the need for compliance. ‘Compliance’ is a broad term for the various regulations that affect businesses, such as health and safety, corrupt practices and social responsibility.