It’s interesting how some people you know have the most remarkable memory. But how are they able to retain so much information and recall with ease? It is a focus of ours at Wranx to improve knowledge retention, through the innovative method of Spaced Repetition. However, we have developed it further and made Spaced Repetition on our platform personalised.
The gender gap within the STEM sector is a significant issue at the moment, with women being underrepresented in science, technology, engineering and maths related occupations, making up only 14.4% of all people working in STEM in the UK. Currently, in the North West, only 19% of technical roles are female!
This year, Wranx exhibited at and sponsored Learning Technologies for the fourth year running. It was a busy two days for us, but the show proved to be a success!
In order to run a successful contact centre, operational efficiency needs to be continuously upheld. There are different components to contact centre efficiency, including: how your staff interact with customers, how streamlined procedures are and whether operations are running in a cost-effective manner that does not impact the customer’s experience.
Like any business, contact centres have specific regulations and expectations to adhere to, from both a legal and a customer service perspective. (more…)