We recently sat down with Andrew Barker, Head of Academy at Tata Steel Europe. He spoke to us...
Articles by Persia Shahkarami
Wranx returns to Learning Technologies for the fourth year running!
We are, once again, returning to Europe’s largest technology and learning exhibition and...
Infographic: Measuring improved performance with assessments
Organisations spend a lot of time and budget training their employees in a variety of fields,...
Dealing with vulnerable customers and complaints in contact centres
No matter what type of contact centre your business uses, whether it be inbound or outbound,...
A look back at Learning Technologies 2019
This year, Wranx exhibited at and sponsored Learning Technologies for the fourth year running –...
Contact centre basics which drive efficiency
In order to run a successful contact centre, operational efficiency needs to be continuously...
Meeting customer and regulatory expectations in contact centres
Like any business, contact centres have specific regulations and expectations to adhere to,...
How to maintain health, safety and security standards in retail
The retail sector is a significant contributor to the UK economy, generating £437 billion in...
Using incentives to engage and motivate retail teams
Every business knows that a dedicated team of employees is behind the growth of its success. In...