CASE STUDY
Coachworks
Discover how Coachworks collaborated with Wranx to provide tailored training for their retail staff, leading to an impressive 48% surge in profits per employee!
CASE STUDY
Coachworks
Discover how Coachworks collaborated with Wranx to provide tailored training for their retail staff, leading to an impressive 48% surge in profits per employee!
Industry
Automotive
Main challenge
Sustaining client performance
Key Benefit
Increased profit per employee
A leading provider of products and services tailored to the automotive industry, specializing in supporting sales, aftersales, and leadership functions.
%
increase in profit per employee
%
increase in knowledge
Coachworks, a provider of automotive industry solutions, recently introduced the ‘Drive 5’ program aimed at optimizing retail operations by leveraging workforce effectiveness. However, they encountered challenges in maintaining client performance gains when human intervention decreased. To address this issue, Coachworks sought to enhance their training provision with digital elements.
Wranx came across as having a highly commercial approach, rather than viewing things from a purely L&D point of view. The team at Wranx ‘seeks first to understand’ a potential partner, and then aligns client needs to the most appropriate support available. Adding Wranx as part of our training mix has ramped up the value of what we offer; reduced the cost of accessing our support; increased end client return on investment; and focused the teams that we are supporting in a fun and effective way.
Karl Davis, Founder – Coachworks
%
increase in profit per employee
%
increase in knowledge
Coachworks, a provider of automotive industry solutions, recently introduced the ‘Drive 5’ program aimed at optimizing retail operations by leveraging workforce effectiveness. However, they encountered challenges in maintaining client performance gains when human intervention decreased. To address this issue, Coachworks sought to enhance their training provision with digital elements.
“Wranx came across as having a highly commercial approach, rather than viewing things from a purely L&D point of view. The team at Wranx ‘seeks first to understand’ a potential partner, and then aligns client needs to the most appropriate support available. Adding Wranx as part of our training mix has ramped up the value of what we offer; reduced the cost of accessing our support; increased end client return on investment; and focused the teams that we are supporting in a fun and effective way.”
Karl Davis, Founder – Coachworks
Addressing Client Performance Decline
Despite the launch of the ‘Drive 5’ program, Coachworks faced a decline in client performance once human intervention waned. They recognized the need to bolster their training approach with engaging digital tools to sustain and enhance employee learning outcomes.
Elevating Training Excellence To Enhance Learning Strategies
Coachworks partnered with Wranx, a microlearning platform specializing in personalized learning through Spaced Repetition, to augment their training strategy. By leveraging Wranx’s capabilities, Coachworks aimed to tailor learning pathways, identify knowledge gaps, and provide accessible training across devices. This blended approach integrated on-site coaching, workshops, and knowledge reinforcement through the Wranx app, aligning with Coachworks’ learning and development KPIs.
The Wranx Content team collaborated with Coachworks to adapt the Drive 5 training material into a bite-sized format suitable for the platform. Original questions were refined to maximize the benefits of Spaced Repetition, ensuring effective learning outcomes for Sales and Aftersales teams. Additionally, Coachworks implemented Certainty Based Marking (CBM) to assess learners’ confidence in their answers, distinguishing between ‘Misinformed’ and ‘Aligned’ learners.
Wranx Boosts Knowledge Retention and Profitability For Coachworks
Following the deployment of Wranx, Coachworks observed significant improvements in learner knowledge retention and performance. Participants embraced the bite-sized mobile learning experience, leading to a remarkable 125% increase in learner knowledge. Moreover, there was a notable 48% enhancement in profit per employee, indicating the effectiveness of the blended learning approach. Wranx’s performance analytics facilitated tracking of participants’ learning journeys, demonstrating the success of the partnership in achieving Coachworks’ training objectives and enhancing overall workforce productivity.
Addressing Client Performance Decline
Despite the launch of the ‘Drive 5’ program, Coachworks faced a decline in client performance once human intervention waned. They recognized the need to bolster their training approach with engaging digital tools to sustain and enhance employee learning outcomes.
Elevating Training Excellence To Enhance Learning Strategies
Coachworks partnered with Wranx, a microlearning platform specializing in personalized learning through Spaced Repetition, to augment their training strategy. By leveraging Wranx’s capabilities, Coachworks aimed to tailor learning pathways, identify knowledge gaps, and provide accessible training across devices. This blended approach integrated on-site coaching, workshops, and knowledge reinforcement through the Wranx app, aligning with Coachworks’ learning and development KPIs.
The Wranx Content team collaborated with Coachworks to adapt the Drive 5 training material into a bite-sized format suitable for the platform. Original questions were refined to maximize the benefits of Spaced Repetition, ensuring effective learning outcomes for Sales and Aftersales teams. Additionally, Coachworks implemented Certainty Based Marking (CBM) to assess learners’ confidence in their answers, distinguishing between ‘Misinformed’ and ‘Aligned’ learners.
Wranx Boosts Knowledge Retention and Profitability For Coachworks
Following the deployment of Wranx, Coachworks observed significant improvements in learner knowledge retention and performance. Participants embraced the bite-sized mobile learning experience, leading to a remarkable 125% increase in learner knowledge. Moreover, there was a notable 48% enhancement in profit per employee, indicating the effectiveness of the blended learning approach. Wranx’s performance analytics facilitated tracking of participants’ learning journeys, demonstrating the success of the partnership in achieving Coachworks’ training objectives and enhancing overall workforce productivity.
Use learning pathways and Certainty Based Marking to increase knowledge and client satisfaction with Wranx employee learning platform!
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