CASE STUDY
Jordan’s Furniture
Discover how Jordan’s Furniture collaborated with Wranx to provide product training, leveraging assessment results to enhance operational processes further.
CASE STUDY
Jordan’s Furniture
Discover how Jordan’s Furniture collaborated with Wranx to provide product training, leveraging assessment results to enhance operational processes further.
Industry
Retail
Main challenge
Managing resistance to change
Key Benefit
Enhanced efficiency and operational processes
An American retailer specializing in home furnishings and decor, known for its wide range of high-quality products and exceptional customer service.
%
of learners answered questions correctly post training
%
overall employee engagement
Jordan’s Furniture, a prominent retailer specializing in home furnishings, initiated a pilot program to assess the suitability of integrating the Wranx platform into their long-term training strategy. Their primary objective was to ensure employee satisfaction and the perceived utility of the platform for their professional development. Initially, a group of sales consultants and managers were selected for the pilot, chosen not for their expertise but for their likelihood to provide honest feedback.
“If you find that you do not train as often as you would like, because it is so time-consuming using Wranx will let you take your training materials and have someone create the training for you in a very bespoke way. It makes training on very detailed information, very fast and very easy for your staff.”
Marianne Thatcher, Sales Training Manager, Jordan’s Furniture
%
of learners answered questions correctly post training
%
overall employee engagement
Jordan’s Furniture, a prominent retailer specializing in home furnishings, initiated a pilot program to assess the suitability of integrating the Wranx platform into their long-term training strategy. Their primary objective was to ensure employee satisfaction and the perceived utility of the platform for their professional development. Initially, a group of sales consultants and managers were selected for the pilot, chosen not for their expertise but for their likelihood to provide honest feedback.
“If you find that you do not train as often as you would like, because it is so time-consuming using Wranx will let you take your training materials and have someone create the training for you in a very bespoke way. It makes training on very detailed information, very fast and very easy for your staff.”
Marianne Thatcher, Sales Training Manager – Jordan’s Furniture
Overcoming Resistance To Change
As with many organizations, Jordan’s Furniture encountered resistance to change among some team members, particularly those hesitant to adopt new systems. They aimed to demonstrate the benefits of Wranx not only to the managerial and leadership teams but also to frontline staff. Overcoming this resistance and ensuring widespread adoption posed a significant challenge.
“Wranx is easy to use and our learners love the gamification aspect of the platform. It really makes learning fun!”
Empowering Operational Improvement
The successful participation of staff members in the pilot program played a pivotal role in promoting Wranx within the organization. Acting as advocates for the platform, they helped in garnering acceptance and enthusiasm among their peers. Moreover, the analysis of results through Wranx’s dashboard reporting tools, led by Marianne Thatcher, Sales Training Manager, enabled the identification of areas where operational improvements were needed. This data-driven approach facilitated the refinement of internal processes to enhance efficiency and simplify tasks, ultimately aiming to improve the overall customer experience.
“The support team at Wranx made the onboarding process a breeze. They are quick to respond to all inquiries and help create a learning tool that is bespoke to your training needs.”
Driving Results Beyond Typical Staff Training Outcomes
Beyond the typical improvements in engagement, performance, and knowledge retention associated with Wranx, Jordan’s Furniture experienced additional success stemming from their training modules. Through careful analysis of assessment results, the team was able to pinpoint areas where operational challenges arose due to either knowledge gaps or convoluted processes. This insight empowered them to make targeted internal system improvements, streamlining processes to mitigate potential negative impacts on the customer experience and reduce associated costs. The evidence provided by Wranx’s reporting tools facilitated communication with the system’s team, enabling collaborative efforts to enhance operational efficiency and drive customer satisfaction.
“I have been very pleased implementing Wranx in my workplace. Wranx requires only 2-3 minutes a day but has increased the knowledge level of even our seasoned veterans. The Wranx team is always responsive to the needs of my organization and are truly a pleasure to work with.”
Overcoming Resistance To Change
As with many organizations, Jordan’s Furniture encountered resistance to change among some team members, particularly those hesitant to adopt new systems. They aimed to demonstrate the benefits of Wranx not only to the managerial and leadership teams but also to frontline staff. Overcoming this resistance and ensuring widespread adoption posed a significant challenge.
“Wranx is easy to use and our learners love the gamification aspect of the platform. It really makes learning fun!”
Empowering Operational Improvement
The successful participation of staff members in the pilot program played a pivotal role in promoting Wranx within the organization. Acting as advocates for the platform, they helped in garnering acceptance and enthusiasm among their peers. Moreover, the analysis of results through Wranx’s dashboard reporting tools, led by Marianne Thatcher, Sales Training Manager, enabled the identification of areas where operational improvements were needed. This data-driven approach facilitated the refinement of internal processes to enhance efficiency and simplify tasks, ultimately aiming to improve the overall customer experience.
“The support team at Wranx made the onboarding process a breeze. They are quick to respond to all inquiries and help create a learning tool that is bespoke to your training needs.”
Driving Results Beyond Typical Staff Training Outcomes
Beyond the typical improvements in engagement, performance, and knowledge retention associated with Wranx, Jordan’s Furniture experienced additional success stemming from their training modules. Through careful analysis of assessment results, the team was able to pinpoint areas where operational challenges arose due to either knowledge gaps or convoluted processes. This insight empowered them to make targeted internal system improvements, streamlining processes to mitigate potential negative impacts on the customer experience and reduce associated costs. The evidence provided by Wranx’s reporting tools facilitated communication with the system’s team, enabling collaborative efforts to enhance operational efficiency and drive customer satisfaction.
“I have been very pleased implementing Wranx in my workplace. Wranx requires only 2-3 minutes a day but has increased the knowledge level of even our seasoned veterans. The Wranx team is always responsive to the needs of my organization and are truly a pleasure to work with.”
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